How we collect, use, and protect your information.
Bold Copy Agency LLC provides legal reputation management and executive video production services. This Privacy Policy explains what information we collect, how we use it, and how you can contact us about your data.
1. Information We Collect
We collect information you provide directly to us, including your name, email address, phone number, firm name, role, message details, and any information submitted through contact forms, Calendly scheduling pages, audit requests, or client communications. We may also collect technical information such as your IP address, browser type, device information, cookie data, website activity, GA4 analytics data, Meta Pixel activity, and other usage signals connected to how visitors interact with our website.
2. How We Use Your Information
We use your information to respond to inquiries, deliver services, schedule calls, provide reputation audits, manage legal reputation management engagements, coordinate executive video production work, send follow-up communications, improve website performance, review marketing effectiveness, and maintain business records. We do not sell your information as a standalone product.
3. SMS Communications
If you provide your phone number and consent to receive text messages, Bold Copy Agency may send SMS communications related to scheduling, audit follow-up, service inquiries, and client coordination. Message frequency may vary based on your interaction with us. Message and data rates may apply. You may opt out at any time by replying STOP, and you may request help by replying HELP or contacting us directly. Consent to receive SMS messages is not required as a condition of purchasing services.
4. Third-Party Services
We may use Google Analytics 4 to understand website traffic, Meta Pixel to measure advertising performance and audience activity, Birdeye to support reputation monitoring and review management workflows, and Calendly to schedule calls. These services may collect identifiers, device information, referral sources, page activity, scheduling details, form information, and related analytics data according to their own privacy policies and platform settings.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, and similar technologies to understand site activity, measure campaign performance, improve user experience, and support marketing analysis. These tools may include GA4 and Meta Pixel. You can adjust cookie settings through your browser, device, or available consent tools, although some parts of the site may not function as intended if cookies are disabled.
6. Data Retention
We keep form submissions, contact records, scheduling records, and client communications for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, and support legitimate operational needs. When information is no longer needed, we may delete, anonymize, or archive it according to our internal recordkeeping practices.
7. Your Rights
You may request access to the personal information we maintain about you, ask that inaccurate information be corrected, or request deletion of information that is no longer needed for legitimate business or legal purposes. To make a request, contact us at info@boldcopyagency.com. We may need to verify your identity before completing a request.
8. Florida Residents
Bold Copy Agency operates with Florida consumer protection principles in mind, including protections against unfair or deceptive trade practices under the Florida Deceptive and Unfair Trade Practices Act. Nothing in this policy is intended to limit any non-waivable rights or protections that may apply under Florida or federal law.
9. Security
We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, loss, or disclosure. No website, email system, analytics platform, or digital storage method is completely secure, so we cannot guarantee absolute security.
10. Effective Date and Policy Updates
This Privacy Policy is effective as of May 2026. We may update this policy as our services, tools, legal obligations, or business practices change. The updated version will be posted on this page, and the effective date will be revised when appropriate.
11. Contact for Privacy Matters
For privacy questions, data requests, or concerns about how your information is handled, contact Bold Copy Agency LLC at info@boldcopyagency.com or 786-400-9280.
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